Refunds and cancellations
Last updated 29 October 2026
We want every offering to reach the temple as intended. If something goes wrong, this is what we do.
| Situation | What happens |
|---|---|
| You cancel at least 24 hours before the seva date | Full refund, or a free change of date |
| You cancel less than 24 hours before the seva date | Free change of date; no refund once names have been passed to the priest |
| The temple cannot perform the seva on your date (closure, festival, eclipse) | We offer the next available date; if it does not suit you, full refund |
| Your sankalpa video could not be sent | Your family is included again at the next seva at no charge |
| You were charged but did not get a confirmation | Contact us with the payment reference; we confirm or refund in full |
| You were charged twice for the same booking | The extra payment is refunded in full |
How to cancel or request a refund
Message us on WhatsApp at +91 98699 29292 or email support@bookmypooja.online with your booking ID.
Refund timeline
Approved refunds are initiated within 2 working days to the original payment method (UPI, card or bank account) and usually reach you within 5–7 working days, depending on your bank.